Privacy Policy

Last updated: May 2026

Introduction

At White Glow Pet Dental, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wglowdental.com or use our mobile pet dental services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing our website or scheduling a service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect various types of personal information, including:

Identity Data

• Full name of the pet owner or guardian

Contact Data

• Postal address, email address, and telephone numbers

Pet Information

• Your pet’s name, breed, age, weight, health history, and behavioral traits relevant to our dental cleaning services

Financial Data

• Payment details, including credit/debit card information, required to process service transactions

Technical Data

• IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform

Usage Data

• Information about how you use our website, including appointment history, service preferences, and browsing behavior

Marketing and Communications Data

• Your preferences for receiving marketing materials from us, including newsletter subscriptions, and your communication channel preferences

How We Collect Information

We collect information through the following means:

• Direct Interactions: When you fill out forms on our website, schedule appointments, subscribe to our newsletter, or contact us via phone, email, or WhatsApp.
• Automated Technologies: We use cookies and similar tracking technologies to collect technical and usage data as you navigate our website.
• Third-Party Sources: We may receive information from referral partners or social media platforms when you interact with our content or services on those platforms.

Use of Your Information

We use the personal information we collect to:

• Provide, manage, and improve our mobile pet dental cleaning services
• Process your payments and confirm your appointments
• Improve our website, mobile experience, and service quality
• Communicate with you, including appointment reminders, service updates, and — where you have opted in — newsletters and promotional offers
• Maintain the safety and well-being of your pet by referencing their health and behavioral history
• Comply with applicable legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with the following parties only where necessary:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, scheduling platforms), bound by confidentiality obligations.
• Business Partners: Referral partners and affiliated pet care professionals, only with your consent or where required to deliver our services.
• Legal Authorities: When required by applicable law, court order, or governmental regulation.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. Cookies may collect information such as your IP address, browser type, and pages visited.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, restricted access controls, and regular security reviews.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Pet health and service history records may be retained for longer periods to support ongoing care.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Withdraw Consent: Withdraw previously given consent for processing your data at any time.
• Data Portability: Request that your data be transferred to you or a third party in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe and in accordance with applicable law.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: